Returns

Please email us at contact@mariezelie.com if you wish to exchange or return the item. 

Free returns from €500

• You pay for the return yourself – we refund the full amount (if you spend €500 or more in our store).
• We send a courier to collect the package directly from you.
• If you pay for your purchases via PayPal, you must also pay for the return using this method. We will refund the amount directly to your PayPal account.
• Remember to contact us to get all the details according to the place of your residence.

Return policy & instructions

• You have 30 days after receiving the package to ask for a return or exchange.
• Items must be unworn and unwashed.
• Return package must include the products, all tags and receipt in original box.
• Please follow the instructions on the return form 
• Please read carefully Terms and Conditions to know more about Return policy

Refunds and Processing

• You will receive your refund in the original form of payment (also via PayPal).
• Refunds will be processed within approximately 7-14 days after we receive your return.
• Unfortunately we cannot refund additional duties and taxes.
• We don't accept returns charged on delivery.

Return address

Marie Zélie S.A.
ul. Noakowskiego 9
80-313 Gdańsk, POLAND
phone +48 608 310 569